In the spotlight

Renting a car in Europe

• Tips

This brochure explains how to reserve a rental car (before you leave or on the spot), what to verify when you collect the car and when you return it. What does the contract propose? It also includes some useful tips and a hire car glossary.

ECC-Net Infographic: 10 Years serving Europe's consumers

What do ECCs do? How do they deal with complaints and what are these complaints about? This infographic summarizes what ECC-Net can mean to you.

10 ECC-Net tips on how you can avoid buying fake products on the Internet

• Tips

The ECC-Net wants to show why the purchase of counterfeit goods is a bad idea. These 10 tips at a glance help to identify trustworthy webshops from others.

New consumer rules in 2022: an overview

• News

New consumer rules concerning the legal warranty, digital content and services, unfair practices and online marketplaces have been in effect since the beginning of this year. Please click for the latest updates.

Online reviews: can they be trusted?

• News

How can you determine whether a web shop can be trusted? Checking online reviews is an excellent start. Unfortunately reviews can also sometimes be manipulated. Here are the good reflexes to decode them.

Holiday 2022: a summer overshadowed by flight cancellations and delays

• News

Are flight cancellations or delays caused by strikes or shortages of airline staff jeopardising your travel plans? These are your rights!

ECC-Net Report: Commercial Warranties - Are they worth the money

• Tips

As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.

Online Payments: most important rules

• News

Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?

Travel to and from Belgium

• News

My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?

• News