In the spotlight

Travel Cancellations due to COVID-19: The European Commission considers the voluntary travel voucher an attractive alternative to a reimbursement in money

Your legal guarantee and your right of withdrawal: do you know the difference?

Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do you know the difference between these two rights, and do you know when you should rely on one over the other?

Coronavirus and your consumer rights in Europe

Consumers can buy from any European web store, but often they are not aware that these web stores are not obliged to deliver anywhere in Europe

• Press release

Belgian low emission zones impose severe penalties on national and international offenders

Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!

Icelandic airline WOW Air declares bankruptcy

The Icelandic airline WOW Air has been declared bankrupt. All flights run by this airline have been cancelled. Are you affected by this? Find out what you are entitled to.

ESTA for the USA

• Beware!

Are you due to travel to the USA? Be vigilant when you apply for an ESTA online. There are various copycat websites on the internet that pretend to be official sites and will charge you more.

25 Years of Europe for Consumers

• Press release

The European market is celebrating its 25th anniversary this year. For Europe Day on May 9th, the ECC-Net reviews some of the most important changes of the quarter century in the field of consumption.

Low emission zones in France

The impact of counterfeiting on online consumer rights in Europe.

• Press release